Discovery is offering an IT Technical Support Learnership through Discovery Central Services for young South Africans who want to gain a nationally recognised IT qualification while receiving practical workplace experience.

The programme is based at 1 Discovery Place in Sandton, Gauteng, and was listed by Discovery on 1 September 2026.

Successful learners will work toward an FETC: IT Technical Support qualification while gaining practical experience in Discovery’s IT Servicing Team.

Discovery IT Technical Support Learnership 2026 – Quick Overview

Company: Discovery
Business Unit: Discovery Central Services
Programme: Learnership – IT Technical Support
Field: Information Technology
Qualification: FETC: IT Technical Support
Location: Sandton – 1 Discovery Place, Gauteng
Date Posted: 1 September 2026
Age Requirement: 18–30 years
Minimum Education: Grade 12
Application Method: Online through Discovery Careers

Discovery’s official careers portal currently lists the learnership under its Sandton opportunities.

OFFICIAL DISCOVERY CAREERS PAGE:

https://careers.discovery.co.za/go/All-Jobs/4509301

What Is the Discovery IT Technical Support Learnership?

The programme is designed to combine structured learning with practical workplace experience.

Successful candidates will work towards the nationally recognised:

FETC: IT Technical Support

qualification.

Instead of completing only theoretical coursework, learners will also gain practical exposure within Discovery’s IT Servicing Team.

This can be particularly useful for young people who want to begin a career in information technology but do not yet have extensive formal workplace experience.

What Will Learners Do?

The practical component may include exposure to:

• Desktop support
• Hardware engineering
• Digital support
• Contact centre support

These areas provide learners with exposure to different aspects of technical IT support.

Desktop Support

Desktop support generally involves helping users resolve problems relating to computers and workplace technology.

The learnership may give candidates practical exposure to technical support environments where users require assistance with their devices or systems.

Hardware Engineering

Another area identified by Discovery is:

Hardware engineering

This can give learners exposure to the physical components of computer equipment and related technical-support processes.

Digital Support

The programme may also include exposure to Digital Support within a Contact Centre environment.

This can require both technical knowledge and good communication skills because support staff often need to understand a user’s problem and explain solutions clearly.

Discovery IT Learnership Requirements

Applicants must meet the education and programme-specific requirements stated by Discovery.

Grade 12

Grade 12 is essential.

Applicants also need to meet the required achievement levels in specified school subjects.

Mathematics

Minimum Level 4 – 50%

English

Minimum Level 4 – 50%

Mathematical Literacy

Minimum Level 5 – 60%

Second Language

Minimum Level 4 – 50%

Applicants should carefully check their matric results before applying.

Mathematics vs Mathematical Literacy

The vacancy information indicates different minimum results depending on whether you completed Mathematics or Mathematical Literacy.

If you completed:

Mathematics: minimum 50%

or

Mathematical Literacy: minimum 60%

You should still ensure that you meet the remaining subject requirements, including English and a second language.

Incomplete Tertiary IT Qualification

Discovery states that candidates may have an incomplete tertiary IT qualification, and this will be considered an advantage.

This means someone who started an IT qualification but did not complete it may still be considered.

However, having incomplete tertiary studies is not stated as a compulsory requirement.

Grade 12 remains the essential qualification.

Age Requirement

Applicants must be:

Between 18 and 30 years old

If you fall outside this age range, you would not meet the stated eligibility criteria for this particular learnership.

You Must Not Currently Be Studying

Discovery specifically states that applicants must:

Not be engaged in post-Matric studies.

This is important.

If you are currently registered for formal post-Matric studies, you may not meet the requirements for this programme.

You Must Not Be Formally Employed

Applicants must also:

Not be engaged in formal employment.

The programme is therefore aimed at candidates who are available to participate fully in the learnership.

Previous Learnerships

Discovery states that applicants must:

Not have completed any previous learnership.

This is one of the most important eligibility conditions.

If you have already completed another learnership, this particular programme may not be suitable for you.

Communication Skills

Applicants need effective:

• Written English communication
• Verbal English communication

This is particularly important for IT support because technical staff often need to communicate problems and solutions clearly.

Basic Computer Skills

Candidates should have basic computer skills, particularly in:

• Microsoft Excel
• Microsoft Outlook

You do not need to pretend to be an advanced programmer if you are not.

However, applicants should be comfortable using basic computer applications.

Personal Attributes Discovery Is Looking For

Discovery lists several personal qualities and skills for successful candidates.

These include:

• Innovative thinking
• Critical thinking
• Problem-solving skills
• Attention to detail
• Accuracy
• High quality standards
• Systematic working style
• Time management
• Planning
• Ability to prioritise
• Ability to work under pressure
• Ability to work independently
• Ability to work in a team
• Service-driven attitude
• Sense of urgency
• Adaptability
• Ability to accept criticism and learn from it

These qualities are particularly relevant in technical-support environments where problems often need to be resolved accurately and quickly.

Who Should Apply?

This opportunity may be suitable for you if you:

• Are between 18 and 30
• Have Grade 12
• Meet the required Maths or Maths Literacy marks
• Have at least 50% for English
• Have at least 50% for a second language
• Are currently unemployed
• Are not studying after Matric
• Have never completed a learnership
• Have basic Excel and Outlook skills
• Are interested in IT
• Want practical technical-support experience

Who Should Not Apply?

Based on Discovery’s stated requirements, this programme may not be suitable if you:

• Are younger than 18
• Are older than 30
• Do not have Grade 12
• Do not meet the required school-subject marks
• Are currently formally employed
• Are currently engaged in post-Matric studies
• Have already completed a learnership

Applicants should check these points carefully before spending time on the application.

Is IT Experience Required?

The vacancy information does not state that previous formal IT work experience is compulsory.

An incomplete tertiary IT qualification is advantageous, but not stated as mandatory.

This makes the programme particularly relevant to young applicants who want to begin developing practical IT experience.

Is a University Degree Required?

No.

Discovery states that Grade 12 is essential.

A completed university degree is not listed as a requirement.

An incomplete tertiary IT qualification can be advantageous, but it is not compulsory.

What Qualification Will You Receive?

The learnership leads to a:

FETC: IT Technical Support qualification

Discovery describes this as a nationally recognised qualification.

The programme combines structured learning with workplace experience in the IT Servicing Team.

What Can You Learn?

Depending on the practical placement and training, learners may develop skills connected to:

• Technical troubleshooting
• Desktop support
• Computer hardware
• Customer support
• Digital support
• IT service environments
• Problem solving
• User communication
• Basic workplace IT systems
• Teamwork

The specific learning outcomes will be determined by the formal programme and qualification structure.

Possible Career Paths After the Learnership

Completing the learnership does not automatically guarantee permanent employment.

However, the qualification and experience may help learners when pursuing entry-level opportunities such as:

• IT Support Technician
• Desktop Support Technician
• Helpdesk Support
• Service Desk Agent
• Technical Support Agent
• IT Support Assistant
• Hardware Support Technician
• Digital Support Agent

Actual employment opportunities will depend on vacancies, experience and employer requirements.

How to Apply for the Discovery IT Technical Support Learnership 2026

Step 1: Visit Discovery Careers

Go to Discovery’s official careers portal:

https://careers.discovery.co.za/go/All-Jobs/4509301

Step 2: Search for the Learnership

Search for:

Learnership – IT Technical Support

The official careers portal currently lists the position under Discovery Central Services in Sandton.

Step 3: Open the Vacancy

Open the learnership advertisement and carefully read all the requirements.

Confirm that you meet:

• Age requirement
• Grade 12 requirement
• Subject marks
• Employment status requirement
• Study status requirement
• Previous learnership requirement

Step 4: Prepare Your CV

Make sure your CV contains:

• Full name
• Active cellphone number
• Email address
• Education
• Matric results
• Computer skills
• Any relevant IT studies
• Any genuine work or volunteer experience

Step 5: Complete Your Online Application

Enter your information accurately.

Do not change your matric marks or qualifications to meet the requirements.

Step 6: Upload Supporting Documents

Provide the documents requested by Discovery’s recruitment system.

These may include documents such as your CV and proof of qualifications, depending on what the application system requests.

Step 7: Submit

Check your information carefully and submit the application.

Direct Application Information

The vacancy is currently listed on Discovery’s official careers portal:

Discovery Careers – IT Technical Support Learnership

The listing confirms the programme is based in Sandton at 1 Discovery Place and was posted on 1 September 2026.

What Documents Should You Prepare?

It is useful to have the following ready:

• Updated CV
• Certified ID copy if requested
• Matric certificate
• Matric results
• Any IT qualification or academic transcript
• Relevant certificates

Discovery’s vacancy information supplied here does not specify every document that must be uploaded, so follow the official application system rather than assuming additional documents are compulsory.

CV Tips for This Learnership

Because this is an IT Technical Support programme, make relevant skills easy to see.

For example, your CV could include:

Computer Skills

• Microsoft Excel
• Microsoft Outlook
• Microsoft Word
• Basic computer troubleshooting
• Internet and email

Only include skills you genuinely have.

If You Started an IT Qualification but Didn’t Finish

Do not hide it.

Discovery specifically states that an incomplete tertiary IT qualification may be advantageous.

You could list it clearly as:

Diploma in Information Technology – XYZ College
2025–2026
Incomplete

Do not write that you completed a qualification if you did not.

What If You Have Never Worked Before?

Formal work experience is not stated as compulsory in the vacancy information.

If you have no experience, focus your CV on:

• Grade 12
• School subjects
• Computer skills
• IT studies
• Projects
• Volunteer experience
• Relevant short courses
• Personal skills

For an entry-level learnership, a clean and accurate CV is better than invented experience.

Employment Equity

Discovery states that its approved Employment Equity Plan and Targets will be considered as part of the recruitment process.

The company also states that it is an equal-opportunity employer and specifically encourages people with various disabilities to apply.

Does the Learnership Pay a Stipend?

The vacancy information provided does not state a specific stipend amount.

For that reason, applicants should not rely on social-media posts claiming a particular monthly amount unless Discovery officially confirms it.

If a stipend applies, its amount and conditions should be confirmed through Discovery.

How Long Is the Learnership?

The vacancy information provided does not specify the programme duration.

Do not assume that it is 12 months simply because many learnerships run for that period.

Candidates should confirm the duration through Discovery during the recruitment process.

Is There a Closing Date?

The official search results confirm that the vacancy was posted on 1 September 2026, but the available listing information reviewed does not provide a clear closing date.

Because the vacancy is currently visible on Discovery’s careers portal as of 6 September 2026, interested applicants should apply as soon as possible rather than waiting for an assumed deadline.

Possible Discovery IT Learnership Interview Questions

These are practice questions based on the vacancy requirements and are not confirmed Discovery interview questions.

1. Why do you want to join the IT Technical Support Learnership?

Example answer:

“I am interested in technology and want to develop practical IT support skills while completing a recognised qualification. I believe the learnership will allow me to combine structured learning with real workplace experience.”

2. Why are you interested in IT support?

Example answer:

“I enjoy solving problems and helping people. IT support combines technical problem solving with communication, which are areas I would like to develop further.”

3. What do you know about Discovery?

Example answer:

“Discovery is a South African company whose stated core purpose is to make people healthier and enhance and protect their lives. I also understand that Discovery places a strong focus on innovation.”

4. What would you do if a user reported that their computer was not working?

Example answer:

“I would first ask questions to understand the problem, check the basic possible causes and follow the correct troubleshooting process. If I could not resolve it, I would escalate the issue appropriately.”

5. How do you handle pressure?

Example answer:

“I try to remain organised, prioritise tasks according to urgency and work through problems systematically instead of rushing and making mistakes.”

6. Are you comfortable working in a team?

Example answer:

“Yes. I understand that IT support often requires communication with colleagues and users. I am comfortable asking for help when necessary and supporting other team members.”

7. What computer programs can you use?

Mention only software you genuinely know.

For example:

“I am comfortable using Microsoft Outlook, Excel and Word, and I also have general computer and internet skills.”

8. What are your strengths?

A suitable answer could focus on:

• Problem solving
• Attention to detail
• Communication
• Patience
• Willingness to learn
• Organisation

9. How would you deal with criticism?

Example answer:

“I would listen carefully, understand what I need to improve and use the feedback to perform better next time.”

This aligns with Discovery’s stated preference for candidates who can accept criticism and learn from it.

10. Why should Discovery select you?

Example answer:

“I meet the programme requirements, I am interested in building a career in IT and I am committed to learning. I am reliable, willing to work hard and prepared to take both the academic and practical parts of the learnership seriously.”

Frequently Asked Questions

What is the Discovery IT Technical Support Learnership?

It is a learnership offered by Discovery Central Services that leads to an FETC: IT Technical Support qualification and includes workplace experience in the IT Servicing Team.

Where is the learnership based?

1 Discovery Place, Sandton, Gauteng.

When was it advertised?

1 September 2026.

What age must applicants be?

Applicants must be 18 to 30 years old.

Do I need Matric?

Yes.

Grade 12 is essential.

What Maths mark do I need?

If you took Mathematics:

At least 50% / Level 4.

What if I took Maths Literacy?

You need:

At least 60% / Level 5.

What English mark do I need?

At least 50% / Level 4.

Can I apply if I’m currently studying?

According to Discovery’s stated requirements, applicants must not currently be engaged in post-Matric studies.

Can I apply if I’m employed?

Applicants must not be engaged in formal employment.

Can I apply if I completed another learnership?

No. Discovery states applicants must not have completed any previous learnership.

Can I apply if I started an IT qualification but didn’t complete it?

Yes, based on the vacancy requirements supplied. Discovery says an incomplete tertiary IT qualification is advantageous.

Do I need computer skills?

Yes.

Applicants should have basic computer skills, particularly Microsoft Excel and Microsoft Outlook.

Can people with disabilities apply?

Yes.

Discovery specifically encourages people with various disabilities to apply.

Apply for Discovery IT Technical Support Learnership 2026

If you are 18–30 years old, unemployed, not currently studying, have never completed a learnership and meet the Grade 12 subject requirements, this Discovery programme is worth considering.

Company: Discovery
Programme: IT Technical Support Learnership
Qualification: FETC: IT Technical Support
Location: Sandton, Gauteng
Posted: 1 September 2026
Applications: Online

APPLY THROUGH THE OFFICIAL DISCOVERY CAREERS PORTAL:

https://careers.discovery.co.za/go/All-Jobs/4509301

The position is currently listed among Discovery’s Sandton vacancies.

Disclaimer: Fezile Nosenga is an independent career and learnership information platform and is not Discovery or an official Discovery recruitment agency. We do not process applications, shortlist candidates or guarantee placement. Applicants should verify information and apply through Discovery’s official careers website.

APPLY HERE