FNB Call Centre Agent Job 2026 – Part-Time

FNB Call Centre Agent Job 2026 – Part-Time Opportunity in Johannesburg

First National Bank (FNB) has advertised a Call Centre Agent opportunity based in Johannesburg, Gauteng. The position is offered on a part-time basis and involves assisting customers through inbound and outbound calls, electronic communications, email, live chat, and other customer service channels.

The role is focused on delivering quality customer service while following established procedures, meeting service standards, resolving customer queries, and supporting business objectives.

The advertised closing date is 4 September 2026, so interested candidates should submit their applications before the deadline.

FNB Call Centre Agent Job Details

• Company: FNB
• Position: Call Centre Agent
• Location: Johannesburg, South Africa
• Employment Type: Part-time
• Job Requisition: R52020
• Closing Date: 4 September 2026
• Work Environment: Customer service and contact centre operations

About the Call Centre Agent Position

The Call Centre Agent will handle customer interactions through several communication channels. These interactions may include telephone calls, emails, electronic communications, and live chat.

The primary objective is to understand customer needs, provide appropriate solutions, and work toward full resolution of customer queries while following the bank’s standard operating procedures.

The successful candidate will also be expected to take ownership of customer problems, particularly where customers are dissatisfied or have complaints. Good communication, professionalism, teamwork, and a strong service orientation are therefore important aspects of the role.

Key Responsibilities

The advertised responsibilities cover customer service, administration, compliance, communication, and continuous improvement.

The Call Centre Agent will be expected to:

• Handle inbound and outbound customer interactions.
• Respond to customer queries received by phone, email, and live chat.
• Address customer needs and work toward meeting or exceeding expectations.
• Resolve customer dissatisfaction and complaints by taking ownership of problems.
• Provide appropriate solutions while adhering to service-level agreements.
• Follow up with customers where another stakeholder is responsible for resolving a query.
• Make operational outbound calls to request outstanding documentation.
• Follow up on incomplete customer queries.
• Build and maintain relationships with relevant stakeholders.
• Maintain documentation and share relevant information with the team.
• Plan and complete assigned activities within required time and quality standards.
• Adhere to work schedules and attend meetings when required.
• Identify and escalate risks and problems.
• Follow governance and compliance requirements.
• Contribute to a culture of service excellence.
• Participate in innovation and improvement initiatives.
• Work collaboratively with colleagues and demonstrate teamwork.

Customer Service Responsibilities

Customer satisfaction is a central part of this position. Agents are expected to listen to customers, understand their requirements, and provide suitable assistance.

When a customer has a complaint or unresolved issue, the agent is expected to take ownership and work toward a resolution. Where another department or stakeholder is responsible for resolving the matter, the agent may need to follow up to ensure that the customer’s query is ultimately addressed.

The position therefore requires patience, professionalism, and the ability to communicate clearly with customers in different situations.

eBucks Support

The advertised role also includes responsibilities relating to eBucks.

The successful candidate may assist branch consultants with eBucks-related queries at branch level and provide customers with advice regarding eBucks Shop orders.

Applicants who are familiar with customer service processes and digital communication channels may find these responsibilities relevant to their existing skills.

Skills and Personal Attributes

FNB’s vacancy emphasizes service excellence, teamwork, adaptability, innovation, and responsible work practices.

Candidates should be able to:

• Communicate effectively with customers.
• Listen carefully and understand customer needs.
• Resolve customer complaints professionally.
• Work effectively as part of a team.
• Adapt to changing circumstances.
• Manage scheduled activities and deadlines.
• Follow established procedures.
• Identify and escalate risks appropriately.
• Maintain accurate documentation.
• Seek feedback to improve performance.
• Identify opportunities to improve customer experience.

The ability to work according to organisational values and ethical standards is also an important part of the position.

Governance and Compliance

As a banking position, the role includes responsibilities relating to governance and compliance.

The successful candidate must follow identified governance and compliance standards and escalate problems when investigation or resolution is required.

Responsible use of work-related resources is also expected as part of the bank’s cost-containment objectives.

Candidates should understand that customer service in a financial services environment requires careful handling of information and adherence to established processes.

Training and Performance Development

The vacancy encourages employees to assess their own performance by seeking timely and clear feedback.

Where additional development is required, employees are expected to request appropriate training.

This approach supports continuous learning and allows employees to identify areas where they can improve their customer service and work performance.

Employment Equity

FNB states that appointments will be made in accordance with FirstRand Group’s Employment Equity plan.

The bank also supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information during the recruitment process. According to the vacancy information, such information will be kept confidential unless disclosure to other parties is required by law.

How to Apply

Candidates interested in the FNB Call Centre Agent position should apply through the official FNB recruitment platform.

Before submitting an application, applicants should ensure that their CV and application information is accurate and up to date. Relevant customer service, call centre, banking, communication, administrative, or digital customer-support experience should be clearly presented where applicable.

The job requisition number is R52020 and can be used to identify the advertised position.

Closing Date

The stated closing date for this FNB Call Centre Agent vacancy is 4 September 2026.

The vacancy specifically notes that applications will not be accepted from the closing date onwards. Candidates should therefore submit their applications before the deadline rather than waiting until the final day.

Final Summary

The FNB Call Centre Agent position in Johannesburg is a part-time opportunity focused on customer service and the resolution of customer queries.

The successful candidate will handle inbound and outbound communications, respond to phone, email, and live-chat queries, resolve complaints, follow up on outstanding matters, assist with eBucks-related enquiries, and contribute to service improvement.

The position also requires adherence to governance, compliance, organisational values, schedules, and service-level requirements.

Candidates interested in the opportunity should review the complete vacancy requirements and submit their application before 4 September 2026.

Disclaimer: This article is based on the vacancy information supplied and is intended for general informational purposes. Applicants should verify the latest job details, requirements, application instructions, and closing date through FNB’s official recruitment channels. No employment outcome is guaranteed.